Shipping & Delivery

Processing

Once your order is confirmed, we will prepare your items for shipping. Items may take 3-5 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, As the product needs to be customized, some items may require more than 15 days of processing time.

Shipping

Important Note

When express shipping was chosen, Fill in specific address information(including street/block, name, phone number).

Delivery times vary depending on your shipping destination:

Regular express:

Regular express delivery to the US, UK, France, Germany, Australia, and other European and American countries takes 10-15 business days.

For other countries and remote areas, it may take more than 15 business days.

Standard Express:

It usually takes 3 to 8 business days.

Important Note: Affected by Covid-19, there will be some delay on the delivery

Order Processing Time:

Usually, it takes around 3 to 5 business days to process your order.

But for custom-made items, it may take more than 15 days.

Order Status

Once your order is placed, we will update you on your order status by email.

Order Confirmation

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

Shipping Confirmation

Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click on the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.

Shipping Cost

Regular Shipping: 

$8.99 for an order. Free Shipping Over $99. 

Standard Express:

$38 for an order. Free Shipping Over $250

Change of Address

In case of address change please talk to our online support at your earliest or send us an email at [email protected]. Please bear in mind that we are unable to promise address change deliveries within our promised times if the address change request came after the order is shipped out.

If you have any questions or advice, please contact us at:

Email address: [email protected]

Contact name: Lucy